/ the small print

Terms of hire.

These terms govern every booking made through this site. Placeholder copy — have it reviewed before you go live.

Who you are hiring from

GigMeUp is a trading name of [COMPANY NAME], registered in Greece, VAT [VAT NUMBER], at Monastiriou 64, Eleftherio Kordelio, Thessaloniki. "We", "us" and "our" mean that company. "You" means the person or business placing the booking.

By completing a checkout you accept these terms on behalf of yourself and anyone you allow to use the equipment.

Booking and confirmation

A booking is confirmed when payment clears, not when the order is placed. Until then the equipment is not held against your dates.

We may refuse or cancel a booking where the equipment is unavailable, where the details given are incomplete, or where we reasonably believe the hire would be unsafe.

/ billing

How you are charged.

Day count
Per calendar day, from the start date through the end date. A three-day hire is three day-rates.
Weekends
Friday collection and Monday return is billed as one day.
Longer hires
Reductions apply automatically from three days, and again from seven.
Collection window
Between 09:00 and 18:00 on your start date, from our Thessaloniki premises.
Return window
By 12:00 the day after your end date. Later returns are charged at the day rate plus a late fee.
VAT
Greek VAT is added at the prevailing rate and itemised on every invoice.
Security hold
An authorisation hold is placed on your card at checkout and released after a clean return.
Damage waiver
Optional at checkout. Without it you are liable for repair or replacement at retail cost.

Your responsibilities

You are responsible for the equipment from the moment it leaves our premises or is delivered to you, until it is back in our possession.

  • Use it only for its intended purpose, and only by people competent to operate it.
  • Keep it dry, secure and unmodified.
  • Tell us immediately if it is damaged, lost or stolen.
  • Do not sub-hire it or move it outside Greece without our written agreement.

If something goes wrong

Every booking includes a contact number for a duty technician. Where a fault is ours, we will replace the item or refund the day rate for the affected days, whichever you prefer.

We are not liable for indirect losses — lost revenue, cancelled events, or costs incurred by third parties. Nothing in these terms limits liability for death or personal injury caused by our negligence.

Cancellations

Cancel more than seven days before the start date for a full refund. Between seven days and 48 hours, half the hire is refunded. Inside 48 hours the hire is charged in full, since the equipment has been held out of stock for you.

/ common questions

Questions we are asked often.

Is my booking confirmed as soon as I check out?

Yes. The equipment is reserved against your dates the moment payment clears, and a confirmation email follows immediately.

Do you deliver?

Anywhere in Greece. Delivery is quoted at checkout based on distance and the size of the load.

What happens if I return late?

You are charged the day rate for each extra day, plus a late fee, because the equipment is usually booked to someone else.

Can I collect outside your opening hours?

Not normally. Ask before you book and we will tell you what is possible for your dates.

/ anything unclear?

Ask before you book,
not after.

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Your rental

When

We are closed on Sundays and public holidays; if one is picked we will say so.

Where